Effective date: 9.10.2025
Last updated: 9.10.2025

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1. Introduction

Welcome to Unfold Beyond (“we”, “our”, “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.unfoldbeyond.co.uk (“Site”) or book services with us, whether online or in person.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Site is hosted on Wix.com, and we use Usercentrics to manage cookie consent and tracking tools.

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2. Who we are

Data Controller: Unfold Beyond
Email: mariola@unfoldbeyond.co.uk

If you have any questions or concerns about this policy or how your information is handled, please contact us at the email address above.

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3. What information we collect

We collect personal information in the following categories:

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a. Information you provide directly

When you contact us, make a booking, or otherwise interact with us, you may provide:

• Name

• Email address

• Telephone number

• Any information you include in contact or enquiry forms

• Appointment details and booking preferences

• Payment details (if you pay online through Wix Bookings)

If you pay in person with cash, no payment data is collected or stored.

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b. Information collected automatically

When you visit our Site, we (and our service providers) may automatically collect:

• IP address

• Browser type, device type, and operating system

• Pages visited and time spent on each

• Referring website or URL

• Location (approximate, based on IP)

• Cookies and similar technologies (see Section 7)

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c. Information from third parties

We may receive limited data from:

• Wix.com (hosting and booking platform)

• Payment processors used by Wix

• Analytics or performance tools (if active)

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4. How we collect information

We collect information when you:

• Fill out contact or booking forms on our Site

• Send us an email or message

• Book or pay for a session online

• Browse our website (via cookies or analytics tools)

• Provide consent through our Usercentrics cookie banner

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5. How we use your information

We use your personal data for the following purposes:

Purpose / Lawful Basis

To respond to enquiries or requestsConsent / Legitimate interest

To provide and manage bookings and appointments / Performance of a contract

To process online payments securelyPerformance of a contract / Legal obligation

To send confirmations and important updates about your sessions / Performance of a contract

To improve our website and services / Legitimate interest

To send optional newsletters or promotions / Consent

To comply with legal and tax obligations / Legal obligation

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another related reason that is compatible with the original purpose.

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6. How we store and protect your data

• Our Site is hosted on Wix.com, which provides secure servers and data storage in compliance with ISO/IEC 27001 standards.

• Wix stores data on secure servers protected by firewalls and industry-standard encryption.

• Payment card details entered via Wix Bookings are processed securely by Wix Payments; we do not see or store your full card information.

• Only authorised individuals have access to your information, and only for legitimate business purposes.

• Data is retained only as long as necessary for the purpose it was collected, or as required by law (e.g. accounting obligations).

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7. Cookies and tracking tools

Our Site uses cookies and similar tracking technologies to improve your experience and analyse site performance.

We use Usercentrics as our cookie consent and management platform, which scans the site for cookies and ensures that no non-essential cookies are placed without your consent.

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a. Types of cookies we use

• Essential cookies – necessary for site operation (e.g. security, login, bookings).

• Functional cookies – remember your settings and preferences.

• Analytics cookies – help us understand how visitors use the site.

• Marketing cookies – if activated, may help deliver relevant ads or content.

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b. Managing cookies

• When you first visit the Site, you will see a banner allowing you to accept or manage cookie preferences.

• You can change or withdraw your consent at any time via the “Cookie Settings” or “Manage Consent” link at the bottom of the Site.

• You can also delete or block cookies via your browser settings; however, some site features may not function properly if cookies are disabled.

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8. How we share information

We do not sell or rent your personal data.

We may share data with:

• Wix.com, our website host and platform provider

• Payment processors used by Wix (for card transactions)

• Service providers who help us operate our Site or communicate with you (e.g. email, analytics)

• Regulatory authorities or law enforcement, if legally required

• Professional advisers (e.g. accountants) for compliance purposes

All third parties we work with are contractually required to keep your data safe and use it only for the purposes specified.

If any data is transferred outside the UK, Wix ensures that adequate safeguards (such as standard contractual clauses) are in place.

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9. Communications

We may contact you by:

• Email (for booking confirmations, updates, or replies to enquiries)

• SMS or phone (for appointment changes or reminders, if you have provided your number)

You will only receive marketing or promotional emails if you have explicitly opted in, and you can unsubscribe at any time using the link in our emails.

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10. Withdrawing consent and your rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict processing of your data

• Withdraw consent at any time (for marketing or cookies)

• Request a copy of your data in a machine-readable format

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at mariola@unfoldbeyond.co.uk.

Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.

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11. Retention of data

We keep personal data only as long as necessary to:

• Provide the services you requested

• Comply with accounting or legal obligations (normally up to 6 years for financial records)

• Resolve disputes or enforce agreements

After that, data will be securely deleted or anonymised.

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12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
When we make changes:

• The “Last updated” date will change at the top of this page.

• If changes are significant, we will post a notice on the Site or contact you directly if appropriate.

We encourage you to review this page periodically to stay informed about how we protect your information.

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13. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Unfold Beyond
Canterbury, United Kingdom
Email: mariola@unfoldbeyond.co.uk

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